Summary

Approving this proposal is would signal a continuation of budget funding for another 6 month term, August 1st 2024 - January 31st, 2025 (Seventh consecutive term) for the current Operations Workstream that was established and renewed with passing of the previous proposals: [SCP-8], [SCP-59], [SCP-94], [SCP-125], [SCP-147], and [SCP- 165].

This proposal seeks to renew the Operations workstream with its current contributors, KPIs, and goals. The Operations workstream is always open and flexible to collaborative updates to future responsibilities, processes, and success metrics to continue to support the DAO as we continue to constantly evolve.

This proposal adopts [SCP-92] Definition of Workstream Leader

Abstract

The Operations workstream is an integral part of the growth and development of healthy systems for reliably producing and maintaining the ShapeShift product suite and its uptime, responsiveness and feature functionality. The Operations Workstream provides front line assistance and monitoring of the products produced by the DAO in both customer support and feature testing throughout the release process. The workstream additionally provides similar support and structure to the DAO, its ecosystem, networks, and meeting structure.

Through Production Issue Procedure Best Practices, Triage Management, Deployment and Regression Testing, Customer Support and DAO Admin Procedures and Practices, the ShapeShift DAO Operations Workstream provides essential resources and tools for efficiency, organization, and overall product and services health that are vital to the success of the DAO, the product suite, it’s contributors, and $FOX token utility.

Motivation

Renewing this workstream will allow Operations to continue to work side by side with other workstreams to increase efficiency in individual procedural processes across the DAO and help progress deployment and testing processes while still verifying and maintaining reliability, health, and full functionality of all outlined responsibilities and services.

Areas of focus and Operations responsibilities maintained by the workstream also include: Hosting the Weekly Governance call and advocating the Governance process, Organizing and hosting the quarterly AllFox community call, Marketing support and release communication, Leading and collaborating in Product specs, Weekly Release Thread updates in the forum, Expected Feature Release Testing guidelines, Go/No Gos, Retros and other coordinated meetings or DAO processes, RDP management, Gitbook documentation management,and full coverage of customer support.

The Operations workstream continues to focus on the wider picture of the product suite’s uptime, functionality, and overall health and user support. It additionally mirrors that responsibility in the DAO Discord, Github, and Notion by synergizing and coordinating cross-stream collaboration further strengthening the DAO.

This six month period will have an additional focus on building out resources and KPIs focused around error monitoring in mixpanel and functionality monitoring such as refunded trades in decentralized public resources.

Specification

The Operations workstream Notion repo can be found here.

Operations maintains:

Triage: Known Issues

2024 Prod Issues tracking, Release Stats and testing fees,

Ops Sprint, Governance Call, AllFox, Go/NoGos, Retros, RDP program, Gitbook, Customer support (via Chatwoot).

The Operations Workstream strives to keep the greater DAO agile and committed to maximizing efficiency, scalability, and transparency with a strategic lean into data-based decision making. At times, best practices and procedures may be challenged, modified, updated, changed, archived or revisited to maintain those objectives. (See: The Bounty Process, Trusted Community Devs, Triage Report Tracker, Unsolved User Problems, the governance tracker, POAP minting, daily regression testing, the evolution of goat/no goats, etc)

The renewal term length for this workstream and its contributors is 6 months, from August 1st, 2024 through January 31st, 2025.

This proposal continues @Tyler | ShapeShift as the Workstream leader and @MBMaria as Operations Coordinator.

@reed.thorfox has been contracted with the Workstream for hourly part time contributions as an Operations Assistant, his contributions are paid in FOX from the Operations Workstream’s saved FOX in Colony from previous terms. The compensation for this contributor is not considered in this budget in this proposal.

Budget ask: $168,000 over 6 months to be sent monthly in Colony in USDC and FOX

Monthly total budget: $28,000

Monthly USDC: $19,625.20 (70%)

Monthly FOX: $8,374.80 (30%)

6 month USDC budget: $117,751.20

6 month FOX budget: $50,248.80

6 month Total budget: $168,000

Full budget details

There are only two changes in this proposal from the previous proposal and both are budget line items: \

SCP 173 - ‘Updating and renewing the We FOXed up campaign for Support’ passed on March 28th, 2024, in between renewals, and is now considered part of the Monthly FOX in the Operations Workstream Budget. This previously passed proposal accounts for 57% of the FOX increase in ask from the previous proposal and 25% of the total increase in ask from the previous proposal.

There is now a budget line item in contributor salaries for a ‘potential new hire.’ The compensation for this role is set at $4500/month with 25% of it in FOX. This role would allow flexibility for an additional Operations Assistant to join the team in release testing, support communication, and would allow broader coverage for the team to support expedited response times and greater ability for the team to handle vacation/sick time off. This role is not guaranteed to be filled, the additional budget will only be requested in Colony upon it being filled.

If the role from 2 is not filled, there are no budget increases in this proposal that were not already approved by Governance. \

Operations would account for ~9.9% of the total DAO monthly stable spend if this proposal were to be passed:

Current monthly USDC spend: $182,525

Marketing renewal USDC increase: $1100

Operations renewal USDC increase: $3,375

Operations New monthly USDC spend: $19,625.20

New monthly DAO USDC spend $196,900 (If Operations and Marketing Renewals pass)

The character limit for Snapshot has been reached reached before the end of this proposal, see forum post for the rest of the proposal: https://forum.shapeshift.com/t/rfc-renewing-the-operations-workstream-aug-2024-jan-31-2025/3067