We FOX'ed Up fund
Summary - The Customer Support team would like 10,000 FOX allocated (2k per leader of support) to the workstream to use as a retention tool, starting March 1st. The 10,000 FOX will be sent to Workstream Leader, @cryptohmeg, to use until funds need replenished or we sunset the campaign.
When agents report a user has had a bad experience, the support leaders can use their discretion on sending the customer some FOX to ensure we retain the user. (The avg in the past has been 50-100 FOX)
Additionally we'll need ETH to fund the gas for this particular campaign. This campaign could very well continue into the next proposal, but considering this is small amount. I'd like to request 0.50 ETH or the equivalent in USDC (from the DAO treasury). Any unused funds will roll over into the next period. More than likely, we can use a shared vault/shared wallet for this purpose (which I know can seem like a security issue, but for this amount of money I believe the convenience and amount outweigh the security fears).
Pending the success of this ongoing campaign, we'll request more or less funds in the future.
Motivation - We want to make sure we have additional tools in our back pocket as a support team to retain customers, keep them happy, and delight the crap out of them. Giving my leadership team a way to take control over bad situations (and sometimes good situations) helps everyone.
Specification -
YES: I vote for 10000 FOX + 0.5 ETH or the USDC equivalent to be allocated to the Customer Support Workstream on March 1st
NO: I do not want 10000 FOX + 0.5 ETH or the USDC equivalent allocated to the Customer Support Workstream.