[SCP-37] Redesign Of The ShapeShift Help Desk

Summary - The current Zendesk Help Desk landing page is in need of a redesign. I’m requesting $3000 in FOX to be paid out to the web designer who is up for the task. Customizing/editing the website requires being proficient in CSS/JS. We estimate this could take about 1-2 weeks of work. We would like to reserve time to make 1-2 rounds of edits before making it live.

Abstract - The current help desk theme was last updated in July of 2019. With ShapeShift transitioning to a DAO and in the spirit of embracing change, it’s time to update our look, mainly to improve the user experience. Along with the visuals changing, the URL will also be switched from shapeshift.zendesk.com to support.shapeshift.com or shapeshift.com/help.

Motivation - Our help desk articles receive 7k views every week (6 month average). It’s important that it looks professional, beautiful, and is easy to navigate.

Specification - The designer will be given Zendesk login credentials which allows for editing to be done via Zendesk’s workbench. We are able to preview new themes before making the changes live. Here is Zendesk’s resource on customizing themes: (Customizing your help center theme – Zendesk help ). I’m estimating this will take a web designer 5 days (one work week) to complete which is equal to $600 per day (in FOX).

Benefits - ShapeShift has strong branding and great product marketing. Updating the look/feel of our helpdesk will help us stay on par with having beautiful designs.

Link to forum post that includes some screenshots: https://forum.shapeshift.com/t/scp-37-redesign-of-the-shapeshift-help-desk/756

Vote: Yes - $3000 in FOX be paid out to redesign the ShapeShift Help Desk page. No - Deny the funding and redesign.

start

November 18, 2021

7:00 PM

end

November 23, 2021

7:00 PM

Voting

off-chain

Voting type

single-choice

Voters

107

Votes

3,171,935

Final Votes

closed

Yes

3.2M FOX

99.99%

200 FOX

0.01%

item label

Placeholder title of a dao proposal

DAO name

0x000000000000

Mon 00, 2024 00:00

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