Summary -
Motivation - As a longstanding member and leader of the Customer Support Team at ShapeShift, I have become a central, informational point of failure. My goal has been and will continue to be, disseminating my knowledge of ShapeShift products and culture and my support management skills to other team members. The ultimate goal is to DAO myself out of a full time role and ultimately become an advisor that future leaders can call upon for advice in the future.
Specification - The main goals of my role can be found outlined here in the job description: https://docs.google.com/document/d/1a4_sMA81xnLnbBk-6HcDNjZgtterOWh2qZmElM35k7E/edit
Benefits - My longstanding tenure with ShapeShift proves my track record of trustworthiness and competence in the role of a customer support leader.
Special Goals
Director to Advisor:
As a longstanding member and leader of the Customer Support Team at ShapeShift, I have become a central, informational point of failure. My goal has been and will continue to be, disseminating my knowledge of ShapeShift products and culture and my support management skills to other team members. The ultimate goal is to DAO myself out of a full time role and ultimately become an advisor that future leaders can call upon for advice in the future.
How do I plan on achieving this?
Through the staffing I have prepared in the funding proposal, I will set into motion a transfer of responsibilities to 4 new leaders: DQA Manager, Helpdesk Manager, and the Support Agent Managers. This will decentralize the knowledge and diversify the style of workstream management moving forward.
While I’d like to see our funding proposals renewed every 4 months (this timeline is up for discussion), I’d also like to see a decrease in my scope and salary with each renewal. The decrease will be determined by goals hit individually and cumulatively by the Support Leadership Team.
Ultimately, I want to be a resource for as long as I’m relevant.
WHY? Why would I want to DAO myself out of a job? 2 reasons….
No funding required for this proposal. Funding for the role is included in the funding proposal which is coming up next!
Drawbacks - None that I can see! :)
Vote -
Please vote "Yassss" for @cryptohmeg to become the Customer Support Workstream Leader.
Please vote "no" if you do not want @cryptohmeg as the Workstream Leader or would like changes to the proposal.